faq

monthly braid bae plan

what if i do not use one of my monthly appointments?


if you purchase a paid plan with recurring payment, the services that have not been used, do not transfer to the next month. when your next payment goes through your plan will reset to the number of appointments in the plan.




what day of the month will i be billed?


a client who has purchased a monthly recurring paid plan, will be billed on the same date next month (e.g if a paid plan is purchased on may, 13 the next date when a client will be charged for it will be june, 13)




what day of the month will my services reset?


the number of the services will be reset, once the recurring transaction for a paid plan successfully goes through. (e.g if a paid plan is purchased on may, 13 you will receive the next two braids on june, 13)




does my service have to be scheduled for a day in that month or only scheduled within that month?


you will be able to book an available service within the month when the paid plan is valid. the actually booking can be scheduled for anydate.





appointments

how should i have my hair prepped?


for an appointment, please have your hair clean, dry and combed. we have different kinds of texture spray to make sure your braid holds ♡ if your hair is wet, we cannot apply shimmers and will reschedule




do you offer curling or straightening?


yes girl!! get a full style in a regular appointment now through our braids and curls tab!




do you braid short hair? how short can it be?


every babe deserves a beautiful braid ♡ we can do certain styles on any pixie cut or longer!




what are feed in braids?


be a braidbabe full of color! feed ins are a fun way to add color and length without having to dye or spray your hair. we will provide the hair for the appointment. we have a selection of colors for you to choose from. for feed in appointments we require at least 6 inches of hair to give you the perfect style.




i want to have a braid party! what are my options?


if you are hosting for a select number of babes check out our party tab. the party option has three packages for 10, 15 or 20 babes. if you are looking to book for a business or large event where there is no set number of guests check out our braid bar tab, allowing you to book for a set number of hours.




where are you located?


we are a mobile braiding service! our team of braidbabes are here to come to you in the comfort of your home or location of choice. we travel 20miles from hertel ave and delaware ave without a fee.




how should my hair be prepped for feed in appointments?


we highly recommend that your hair is straightened, clean, dry, and combed. straightening can be added to the beginning of your appointment, it's best if you let us know in advance.




i live a bit far from buffalo, do you charge a travel fee?


if you live further than 20 miles from hertel ave and delaware ave there is a travel fee of $2 per mile per braider over 20 miles.




what type of space do you prefer to braid in?


1 - we typically set up at a dining room table or kitchen counter. please have 3' of table space cleared for us. 2 - space around this area, braiding requires movement and elbow room. please keep this in mind for the space you clear. 3 - please have a comfortable stool or chair without arm rests (so that you can sit sideways on it) for yourself. 4 - we bring fun music to the appointment. <3 5 - please ensure that any children or pets are occupied since neither of us will be able to attend to them. 6 - bright lighting is ideal for us to see your hair detail while braiding. 7 - comfortable temperatures make beautiful braids. if it is too cold our hands will stiffen up, too hot our hands get sticky. xoxo!




do you do box braids, full head corn rows or do tights slicked feed ins?


no, we can add up to 4 detail braids per appointment to any of our signature styles. check out this link to see local businesses we recommend ♡ https://www.braidbabes.com/corn-rows




how should I prep my curly hair? do you prefer it straight?


we love braiding naturally curly hair, no need to straighten for our style of braiding ♡ please brush it in the shower if you do not like brushing it after the shower. as for product use, we recommend using minimal product before the braid. however, if you are used to a friz control or oil that is no problem.




what products do you use and do you sell them?


our products that we use and recommend are by design me ♡ products we use for appointments are their blonde quickie me dry shampoo, puff me light, and hold me 3 ways hair spray. you can purchase these products at the design me website. use code BRAIDBABE to save 10%. https://designmehair.com/




can you put in extensions?


you can have your braidbabe put in clip in extensions for a $20 add on. we do not provide the extensions.




what is your policy with children?


there must be an adult present for any person under the age of 16.





bridal

my bridal party and i would love braids, do you offer wedding styling?


yes ♡ you can now be a braidbabe bride with our bridal options ♡ book for yourself or add all the babes in your bridal party, with the option for additional babes (flower girl, mother of the bride, etc.) added as well ♡




can the clients arrive staggered throughout the appointment?


all clients must be present at the start of the appointment. we cannot guarantee that clients that arrive late will receive services.





cancellation policies

bridal booking


we require a 50% non-refundable down payment at the time of booking to save the date. the remaining 50% must be paid two months before the wedding date and is non-refundable after the two-month mark.




all other appointments


we require at least 24 hours notice for cancellation of your scheduled services to avoid a late cancellation fee. clients canceling with less than 12 hours of your scheduled appointment will be required to pay 100% of the services reserved to continue booking services with braidbabes. clients canceling with less than 24 hours of your scheduled appointment will be required to pay 50% of the services reserved to continue booking services with braidbabes. late policy: the appointment is forfeit after the client is 15 minutes late. no refund will be given to a late client. it is up to the braiders discretion and schedule if a limited style will be offered due to the shortened appointment.




parties and braid bars


we require a 50% non-refundable down payment at the time of booking to save the date. the remaining 50% must be paid two weeks before the event date and is non-refundable after the two-month mark.





covid-19

what new protocols will you be following?


♡ our staff will be wearing a proper face mask. ♡ we respectfully request that our clients also wear a face mask. if the client does not have a mask one may be provided to them by our staff. ♡ 24 hours prior to service, a reminder text will be sent with COVID screening questions. Your responses will be required to maintain your appointment. ♡ weather permitting, we request the space in which we braid to be outdoors. we simply need table space and a chair. ♡ our staff will wash or sanitize their hands before and after your service. ♡ all tools used by our braiders (including the kit bag they carry) will be sanitized. ♡ the area in which the appointment is held should be limited when possible to the braider and the client. ♡ we have put a hold on our dear babe book to prevent any unnecessary germs spread between clients. ♡ as previously requested upon booking, please ensure your hair is clean and brushed. your compliance with the above is greatly appreciated ♡ we have also waived the late cancellation fee for any client that is uncomfortable with these restrictions. thank you so much for your continued love and support ♡





shimmers

what are hair shimmers?


shimmers are the up and coming hair trend! they are 100% silk strands, that come in a variety of colors, and are individually knotted onto single strands of hair ♡ for shimmer appointments we require at least 6 inches of hair to give you the perfect look.




how long do shimmers last?


shimmers last anywhere between a few weeks and a few months depending on your hair. shimmers will not last nearly as long in very fine hair. if you have very fine har, we can tie the shimmer to two pieces of hair for more hold.




how do shimmers look in curly hair?


if you're a curly haired babe, strands will blend with your natural hair after a wash




can i use heat tools on shimmers? can i get my hair done?


since the shimmers are silk, you can treat the shimmers exactly as you would your natural hair. you can use heat tools, bleach and dye the hair, we promise ♡




should i be gentle with my shimmers?


avoid aggressively brushing or scrubbing your roots when shampooing.





parties

can my guests arrive staggered throughout the party?


all guests must be present at the start of the party, this allows us to get a head count and gauge how much time we have per guest. we cannot guarantee that guests that arrive late will receive services.




what braids can my party guests choose from?


a braid party allows for 15 minute braids ♡ please check out @braidbabes_menu on instagram to see our braid party options ♡





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mobile braiders in the

buffalo and rochester, ny area

heybabe@braidbabes.com

illustrations by @blackbirdroots